Service & Support
Service Teams
We have a professional team composed of experienced and skilled engineers, including 6 senior
engineers with over 15 years of industry experience. At the same time, it also participated in
agricultural research projects of the Chinese Academy of Agricultural Sciences, Zhejiang
University, Ningbo University, Zhejiang Agriculture and Forestry University, and Hangzhou
University of Electronic Science and Technology.
JCSORT's technology covers automation control, photoelectric external sorting, fruit
internal sugar and acidity sorting, electronic weighing, and packaging machinery.
We firmly believe that high-quality service is built on understanding
customer needs, responding quickly, and following up continuously. Our service
philosophy is' customer first ', and we always take customer satisfaction as the
standard for measuring success.
We promise that no matter what challenges we face, our service team will
ensure that every customer's needs are met with a professional attitude and
efficient execution. We are not only service providers, but also your trusted
partners.
FAQ
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1. What types of fruits and vegetables can JC SORT machines handle?Our equipment can process a wide range of produce, including avocados, apples, citrus, blueberries, mangoes, tomatoes, sweet potatoes, pomegranates, garlic, and more.
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2. Can your machines be customized according to our needs?Yes. All our machines can be tailored in size, function, material, and grading logic based on your product and processing requirements.
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3. Do you offer full sorting lines or only single machines?We offer both. JC SORT can provide complete post-harvest solutions, including washing, drying, waxing, sorting, and packing lines.
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4. What is the typical lead time for your machines?Lead time varies based on order size and customization, but usually ranges from 30 to 60 working days.
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5. Can I see the machines working before placing an order?Yes. We can provide demo videos, live video calls from our workshop, or arrange a visit to our factory or local installations.
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6. What are the technical advantages of JC SORT?JC SORT adopts five core technologies: external quality sorting system, internal quality inspection system, color recognition system, diameter sorting system and intelligent weighing system. It is equipped with high-resolution industrial-gr
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7. What is the warranty period?Our standard warranty is 12 months from shipment date. Extended warranties can be negotiated.
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8. Do you provide installation and training support?Yes. We offer remote installation guidance, video tutorials, and technical documentation. On-site service is also available upon request.
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9. How do I know which machine suits my product best?Just send us your product photos, size and weight range, and desired output. Our team will recommend the most suitable solution.
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10. How is the equipment packaged for shipping?We use standard export-grade wooden cases and secure wrapping to ensure the equipment arrives safely.
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11. What after-sales support do you offer?We offer lifetime technical support, spare parts supply, and quick response to any issues via email, phone, or online chat.
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12. How can I get a quotation?Just contact us with your requirements. We will provide a detailed quotation with machine specs, optional configurations, and pricing.
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13. Can your machines be integrated into our existing processing line?Absolutely. Our engineers can design a layout that integrates with your current equipment for seamless operation.
